Services

Customer Service Programs

Hourly Break-Fix Program

When your business experiences a technology related productivity interruption, you call or email our dispatcher, they collect information about your situation, schedule the next available regular business hours service appointment and dispatch the service call to the next available skill-set compatible technician. Our technician will contact your office to confirm the time and date of service call prior to making the visit. Upon arrival, our technician will access the situation and provide an estimate for the time required to resolve the issue. If you accept the service asessment, you will only be billed for the time our technician spends at your office, we do not charge our clients for travel time if we do the work.

Block Hours Program

Our Block Hours Program functions exactly like the Hourly Break-Fix Program, except our clients experience exceptional savings by purchasing hours ahead of time for a substantial discount over our standard hourly rate. Following the completion of any service call, you will be provided a statement showing amount of hours used, description of work performed and balance of remaining hours.

Managed Services Programs

SMB Technical Services Managed Services Programs are designed to save any business 40% - 60% on all technology related services expenses. Once our program is in pace, we stabilize and solidify your technology infrastructure so you can rest assured that your computers, servers and network will operate reliably, efficiently and most important, cost effectively. SMB Tech monitors your IT infrastructure 24/7/365, we perform regular updates, maintenance and implement best practices processes to preemptively rectify any potential problems. You and your business will experience trouble-free technology functionality, a dramatic reduction or elimination of downtime and substantially increased productivity and efficiency, all for a low fixed monthly rate which allows you to better budget expenses. If for example your business is covered by our Ultra Plus Program and in the unlikely event that something does go wrong, we will repair it, on-site if necessary, typically before you are even aware there is a problem, at no additional cost to your business, no matter how long it takes. That's the advantage of SMB Tech's Managed Services Program, your business get's all the IT support it needs at no additional cost.

Performance Program (Monitoring)

Real time monitoring and reporting of critical event processes for all servers, workstations and network devices
Anti-Virus and Security Event monitoring and reporting services
Hardware and Software Inventory usage and changes reporting to assist you with software licensing and IT hardware accounting
Prioritized response, our Managed Service clients immediately go to the head of the line for Help Desk and Onsite Service calls
5% Professional Services Discount for all services not covered by Performance Program

Performance Plus Program (Monitoring + Maintenance)

Real time monitoring and reporting of critical event processes for all servers, workstations and network devices
Anti-Virus and Security Event monitoring and reporting services
Hardware and Software Inventory usage and changes reporting to assist you with software licensing and IT hardware accounting
Prioritized response, our Managed Service clients immediately go to the head of the line for Help Desk and Onsite Service calls
Server, Workstation Maintenance Services
- Patch Management (white listed Critical Security patches for Microsoft Operating Systems and applications
- Temporary file and Internet debris removal
- Hard Drive integrity checks (S.M.A.R.T. enabled computers only)
- Operating System Services Pack and Updates Installation
- System File Maintenance
- System Disc Maintenance
- Operating System related environments updates
- Security Software Patches, Updates and Scan Logs
- Operating System Event Log Monitoring and Remediation of Warning and Error Events
- Industry Specific Specialty Software Updates, Patches and Maintenance Procedures
- Hardware Drivers Updates, Patches and Repairs
10% Professional Services Discount for all services not covered by Performance Plus Program

Ultra Program (Monitoring + Maintenance + Remote Support + Help Desk)

Real time monitoring and reporting of critical event processes for all servers, workstations and network devices
Anti-Virus and Security Event monitoring and reporting services
Hardware and Software Inventory usage and changes reporting to assist you with software licensing and IT hardware accounting
Prioritized response, our Managed Service clients immediately go to the head of the line for Help Desk and Onsite Service calls
Server, Workstation Maintenance Services
- Patch Management (white listed Critical Security patches for Microsoft Operating Systems and applications
- Temporary file and Internet debris removal
- Hard Drive integrity checks (S.M.A.R.T. enabled computers only)
- Operating System Services Pack and Updates Installation
- System File Maintenance
- System Disc Maintenance
- Operating System related environments updates
- Security Software Patches, Updates and Scan Logs
- Operating System Event Log Monitoring and Remediation of Warning and Error Events
- Industry Specific Specialty Software Updates, Patches and Maintenance Procedures
- Hardware Drivers Updates, Patches and Repairs
Unlimited Remote Support Assistance
Unlimited Consultation
Unlimited Technical Research
Unlimited Help Desk Phone Support
Unlimited Remote Access and Support
15% Professional Services Discount for all services not covered by Performance Plus Program

Ultra Plus Program (Monitoring + Maintenance + Remote Support + Help Desk + Onsite Support - All Unlimited)

Real time monitoring and reporting of critical event processes for all servers, workstations and network devices
Anti-Virus and Security Event monitoring and reporting services
Hardware and Software Inventory usage and changes reporting to assist you with software licensing and IT hardware accounting
Prioritized response, our Managed Service clients immediately go to the head of the line for Help Desk and Onsite Service calls
Server, Workstation Maintenance Services
- Patch Management (white listed Critical Security patches for Microsoft Operating Systems and applications
- Temporary file and Internet debris removal
- Hard Drive integrity checks (S.M.A.R.T. enabled computers only)
- Operating System Services Pack and Updates Installation
- System File Maintenance
- System Disc Maintenance
- Operating System related environments updates
- Security Software Patches, Updates and Scan Logs
- Operating System Event Log Monitoring and Remediation of Warning and Error Events
- Industry Specific Specialty Software Updates, Patches and Maintenance Procedures
- Hardware Drivers Updates, Patches and Repairs
Unlimited Remote Support Assistance
Unlimited Consultation
Unlimited Technical Research
Unlimited Help Desk Phone Support
Unlimited Remote Access and Support
Unlimited Onsite Support
Distribution Channel Discounts
Vendor Liaison Services
Network Equipment Support
Printers and Digital Copier Support
Anti-Virus Software Included
Secure Encrypted Remote Data Backup Services
Secure and Environmentally Friendly Legacy IT Hardware Disposal Services

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